Appointment reminder messages for WhatsApp and SMS

Fill in your clinic and the patient once on the left, and every message below fills itself in: reminders, missed appointments, a six-month check-up, a balance reminder and more. Copy one, or open it straight in WhatsApp with the patient's number.

The first two are the exact SMS FindClinica sends patients by itself when you book an appointment, so you can see what your patients would receive.

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Confirmation (sent by FindClinica)

Sent automatically by SMS when an appointment is booked

[No Reply] Dear [patient], Your appointment with [doctor] at [clinic] is scheduled for [time] on [date]. Please arrive at least 5 minutes early. If you need to reschedule, kindly contact us at [clinic phone] in advance. Thank you for choosing our services.

256 characters, 2 SMS

Reminder (sent by FindClinica)

Sent automatically by SMS shortly before the visit, on paid plans

[Reminder] Dear [patient], This is a reminder that your appointment with [doctor] at [clinic] is at [time] on [date]. Please arrive at least 5 minutes early. If you need to reschedule, kindly contact us at [clinic phone] in advance.

232 characters, 2 SMS

Day-before reminder

The evening before

Assalam o Alaikum [patient], a reminder of your appointment tomorrow, [date], at [time] with [doctor] at [clinic]. Please reply to confirm, or call [clinic phone] if you need another time.

Open in WhatsApp188 characters, 2 SMS

Missed appointment

Later the same day

Dear [patient], we missed you at [clinic] today at [time]. We hope everything is all right. Reply here or call [clinic phone] and we will find you a new time.

Open in WhatsApp158 characters, 1 SMS

We need to change your time

When the clinic has to move an appointment

Dear [patient], we are sorry, but [doctor] is not available at your appointment time. Can we move you to [new time] on [new date]? Please reply yes, or tell us a time that suits you. [clinic], [clinic phone]

Open in WhatsApp207 characters, 2 SMS

After treatment check

The day after a procedure

Dear [patient], this is [clinic] checking how you are feeling after your treatment. If you have pain that is getting worse, swelling or bleeding that doesn't stop, please call us at [clinic phone].

Open in WhatsApp197 characters, 2 SMS

Six-month check-up

Six months after the last visit

Dear [patient], it has been about six months since your last visit to [clinic]. A check-up now helps catch small problems early. Reply here or call [clinic phone] to book a time.

Open in WhatsApp178 characters, 2 SMS

Balance reminder

For a pending instalment

Dear [patient], a gentle reminder from [clinic] about the remaining balance for your treatment. You can pay at your next visit on [date]. Please call [clinic phone] if you have any question about it.

Open in WhatsApp199 characters, 2 SMS

Lab work ready

When a crown, bridge or denture comes back from the lab

Dear [patient], your crown / denture is back from the lab and ready to fit. Your appointment is on [date] at [time] with [doctor]. [clinic], [clinic phone]

Open in WhatsApp155 characters, 1 SMS

What makes a reminder work

Say who it's from in the first words, give the day, date and time, and tell the patient what to do if they can't come. Keep it short enough to read on a lock screen. A message the evening before works better than one a week ahead, and a polite note the same day someone misses an appointment brings many of them back.

Each message shows its length: one SMS holds 160 characters, and longer ones are sent as two or more. WhatsApp has no such limit.

Or let the app send them

When you book, move or cancel an appointment in FindClinica, the patient gets an SMS automatically, and on the paid plans a reminder shortly before the visit. The messages go out through FindClinica, so there's no SMS package to buy and nobody has to remember to send them. They are in English, as shown above.

Booking an appointment in the FindClinica Android app: doctor, date and time slot — FindClinica dentist & medical software
Booking in the app; the confirmation SMS goes out by itself.

Common questions

Do the messages come in Urdu?

The templates and FindClinica's own SMS are in English. If your patients prefer Urdu, copy a template into WhatsApp and edit it before sending.

Does "Open in WhatsApp" send the message?

No. It opens WhatsApp with the message typed in, to the number you entered; you check it and press send yourself.

Can I change the wording of FindClinica's automatic SMS?

Not at the moment. The confirmation and reminder wording is the same for every clinic and includes your clinic's name and number.

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Free tools and templates

Reminders that send themselves

Book in FindClinica and the patient gets an SMS without anyone pressing send. Free plan, unlimited patients.