How do I collect patient feedback with a QR code?

Open Complaints, click Generate QR Code, then Generate New QR Code. Print it for your reception desk — patients scan it to send feedback, which appears under Complaints.

3 steps · Desktop and mobile · Updated

  1. Step 1: Click Complaints in the left menu.

    FindClinica left menu with Complaints highlighted

  2. Step 2: Click the Generate QR Code bar at the top.

    Complaints screen with the Generate QR Code bar highlighted

  3. Step 3: Click Generate New QR Code. Your code appears under Your QR Codes with buttons to print it, copy its link, or delete it.

    Generate QR Code screen with the Generate New QR Code button and an existing QR code highlighted

Good to know

  • Each QR code shows how many times it has been scanned and how many complaints came through it.
  • Complaints are sorted into New, In Progress and Resolved tabs on the Complaints screen.

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